With over 20 years of experience in technology strategy across international markets, Iñaki Vélez de Guevara specializes in architecting high-availability ecosystems for millions of users. Currently serving as Senior Director of Software Engineering at Randstad, he collaborates on several AI initiatives within the HR marketplace and lifelong learning sectors.Prior to joining Randstad, Iñaki served as Global Technology Director at Santillana Global, where he coordinated a SaaS transformation across 22 countries and supported the development of AI-driven automated grading. A former board member of IMS Europe and a speaker at AWS Summits in Brussels and Washington, D.C., he is currently focused on the potential of agentic AI to enhance service excellence. By focusing on sensitive sectors such as HR, he aims to ensure that autonomous agents support the human experience while upholding rigorous security and privacy standards.